The support that you'll get from your shared website hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical issue with a current account. Timely and correct information about a question or a problem can save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from an actual web hosting supplier not from a reseller. If you acquire a hosting account via a company that does not own its servers and it cannot access them directly, it's almost certain that you'll wait for a couple of days in order to have a reply to any query, so your websites may remain offline for a long time. In comparison, a company which provides different ways of communication and has a technical support crew that is available any time can assist you right away and help you decrease or fully avoid any downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of receiving assistance promptly, so our shared website hosting services feature 24/7 technical support plus several means of contact. If you don't have an account yet, you can easily call us or take advantage of our live chat and talk to a live representative, to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up purchasing a service that you can't use. In case you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it requires further analysis. Unlike the majority of providers out there, we answer to all of the tickets within the hour, so you won't have to wait for an entire day. Our support services are accessible twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try our support services even before you obtain a semi-dedicated server account from our company since we have phone and live chat support for billing, pre-sales and basic queries. Our agents will help you select the right plan or provide you with info about our servers, in order to check if the system requirements for your websites are met. In case you are an active customer, you can also get in touch with us through e-mail or through our ticketing system, that can be accessed from the Hepsia web hosting Control Panel. We warrant that whenever you use any of these two ways of correspondence, you will get a reply within no more than 1 hour and that’s 24/7, including weekends and public holidays. In case you've employed the website hosting services of other service providers, even big ones, you'll be able to compare the reply time due to the fact that it ordinarily takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
In case you get a VPS server through our company, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have a couple of local telephone numbers in the United States, the United Kingdom and Australia as well as a live chat service. When you're an active customer and you want assistance with some technical issue which requires longer time to analyze or resolve, you'll be able to open a ticket through your billing account or you'll be able to send an e-mail and we'll take care of the issue and send you a response within the hour. The answer time is warranted 24/7, which includes holidays and weekends, however for the vast majority of problems it takes less than 30 minutes to receive assistance. The support service covers your VPS as well as all the pre-installed software it features, so in case you need help with third-party software, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server from our company, you'll be able to get in touch with us at any time using various channels and the max time that you will have to wait for a response is approximately one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it's a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on your server. To contact us about a technical matter, you are able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of common questions or you'd like to learn more about our website hosting services before you order, you can also employ our live chat or you could call one of the local numbers that we have in several countries around the world. In the event that you'd like to have support for third-party software that you are unable to set up or operate properly, you're able to add the Managed Services upgrade to your plan and our sysadmins will assist you.