There are a handful of ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a support ticket system. This is the least complicated channel of communication for a variety of reasons. In case no customer service team member is available at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably be received. On top of that, you can copy & paste large pieces of info without needing to worry about misprints, and if a specific issue requires more time to be sorted out or a number of replies have to be exchanged, all the information will be in one and the same place, so either party can always see the comments supplied by the other one. The drawback of using tickets to get in touch with your hosting provider is that they’re often separate from the web hosting platform, which goes to say that if you have to supply information or to adhere to directions, you will need to use at least two different systems and this number might grow in case you wish to manage multiple domains. Plus, lots of hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting an answer.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you will never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you’re browsing your website files or changing different settings. The ticketing system is being strictly monitored 24x7x365 by our customer care staff members and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to obtain assistance. In stark contrast with certain web hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for information in relation to any technical or billing issue. Furthermore, you can read a variety of informational articles, which will help you fix the most commonly faced complications on your own.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything from a single place, which is the reason why we have incorporated a trouble ticket system into the custom Hepsia hosting Control Panel, which is offered with every single semi-dedicated server account. This will permit you to manage the correspondence with our support team along with your data, which goes to say that you won’t have to memorize an additional log-on name for some other admin console. You’ll be able to send a new ticket or to track the status of an old one with less than a couple of clicks whilst you are browsing the files within your account. Moreover, you can search through older tickets using an intelligent search option or read relevant help articles, which contain solutions to common complications. The built-in trouble ticket system is monitored 24-7-365 with the maximum ticket response time being only one hour, so there’ll always be someone to assist you.