Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Answer Guarantee

  • Our technical help and support Dept is available nonstop to handle all of your current support needs. Every ticket you send to us shall be addressed within up to 60 minutes. If your case calls for the assistance of an administrator, we will address the ticket to the technician on shift and will let you know that the situation will soon be resolved.

  • Top quality support service
  • Top–class Client Assistance Service

  • We will offer you 24/7/365 client help and support via a lightning fast ticketing program integrated into your Control Panel. You’ll be able to email us at any time about any of the software applications that come pre–configured on your virtual server, which include the chosen Linux OS version, the server admin panel and our in–house made Site Control Panel.

  • Intuitive help center
  • A Descriptive Help Section

  • Each part of the Site Control Panel that is available for free with your VPS includes an integrated article base. One can find a selection of comprehensive how–to articles and a range of step by step video courses that demonstrate all the important site control responsibilities. You can gain access to them by clicking on the Help or Video keys in the upper right side of each Control Panel section.